MoneyBack Guarantee is constituted and operates by the Terms, Conditions and Exclusions set forth below, which are applicable in all the sections of the present. Non conformity means that we may not cover claims partially or entirely.
I. The following words or phrases have the meaning shown below wherever they appear in bold in this document.
Illness – A sudden incident for which treatment is essential in order to maintain life and/or to provide alleviation from the pain, suffering or lesions.
Accidental Injury – Bodily injury that is caused exclusively from violent, accidental and by external and visible means and constitutes the exclusive cause of death or permanent total or partial disability.
You /Your/ Yourself – means the ticket holder who has also purchased the protection for Cancellation Protection along with his/her ticket from us.
Doctor – A qualified medical practitioner registered with a recognized professional body. A doctor cannot be yourself or a member of your immediate family.
Immediate family – Your husband, wife, registered partner (if the legislation of your host country or State treats registered partnerships as equivalent to marriage), brother or sister, parent or parent-in-law, your (or your spouse’s) children.
Normal Pregnancy – Symptoms which normally accompany pregnancy (including multiple pregnancy) and which are generally of a minor and/or temporary nature (e.g. morning sickness, fatigue etc.) which do not represent a medical hazard to mother or baby.
Pre-existing medical condition – Any disease, illness or injury (whether diagnosed or not) at the date of booking.
Ticket – An authorized ticket that was purchased from us.
We / us / our – the travel agency operating the website www.tripsta.ie whose identification data appears at the General Terms and Conditions.
Incident – the sudden illness or accidental injury (as defined above) caused to you or a member of your immediate family.
Claim: Any sudden, accidental, unforeseen act that is not intended by you and/or your immediate family and whose damaging consequences are covered by MoneyBack Guarantee policy and which may entitle you or your immediate family (depending on the case) to the refund of your ticket.
a) You must:
i) not be aware of any material fact, matter or circumstance, at the time MoneyBack Guarantee is purchased, which may give rise to a claim.
ii) take all reasonable precautions to prevent or reduce any claim.
b) Unless we agree otherwise:
i) the language of the documents and all communications relating to it will be English;
ii) all cases, which may arise regarding the MoneyBack Guarantee and the repayment in accordance with these terms and conditions, including negotiation and performance, shall be governed by Greek law, and you and we agree to submit to the exclusive jurisdiction of the courts of Greece.
MoneyBack Guarantee only applies to the flight that such cover has been purchased for and is in effect from the time the purchase is made (and the corresponding fee has been paid) and expires upon completion of check-in at the first point of departure.
IV. When is MoneyBack Guarantee valid
a) MoneyBack Guarantee is only valid when the fee for the service has been paid and your booking has been ticketed.
b) MoneyBack Guarantee applies if a valid medical certificate can be produced for the relevant travel date, and when an immediate family relationship is documented.
V. What we will refund
a) MoneyBack Guarantee gives you the right to a refund of the ticket you have paid for, but not used, in the event of acute and serious illness, sudden accidental injury or sudden death occurring to you or a member of your immediate family, which prevents or makes it unreasonable for you to carry out your trip.
b) We will refund the cost of your ticket if you are unable to carry out your trip due to the circumstances outlined below:
· Sudden illness or accidental injury, confirmed by a hospital doctor, occurring to you or a member of your immediate family, during the period between your ticket purchase date and travel date that requires inpatient hospitalization, provided that the period of hospitalization or post-hospitalization recovery period (as prescribed by the hospital doctor) exceeds the travel date.
The above service is offered: (i) in the case of accidental injury for all ages, and (ii) in the case of sudden illness only if you or your immediate family member is under the age of 70 years old.
Cancellation as a result of serious complications due to pregnancy, which occur before the 36th week of a pregnancy, is covered.
· Death occurring to you or a member of your immediate family due to a sudden illness or injury/accident with immediate effect on the scheduled flights.
c) If there is more than one cause for the claim, the first of the causes that are produced and justified shall be used as the cause.
d) MoneyBack Guarantee covers only the purchase price of the ticket including the service fee, luggage and seat charges.
e) MoneyBack Guarantee does not cover supplementary purchases, such as hotels, car rental, etc
VI. What we will not refund
We will not provide a refund where:
We will not pay:
a) You must notify us that a claim has occurred, by sending an e-mail to email@example.com, attaching the documents that evidence the cause for the trip to be cancelled and the relevant documentation related thereto or contact us by telephone in order to receive instruction for the refund procedure, in a maximum period of thirty (30) days after the travel date.
b) If there is more than one cause for the claim, the first of the causes that is produced and justified by the documents provided shall be used as the cause.
a) It is a necessary and essential requirement for you to be entitled to the refund to provide us documents that evidence the cause for the trip to be cancelled and the relevant documentation related thereto.
b) Depending on the nature of your claim, you have to provide at your own expense the following:
c) If the cancellation is due to an incident suffered by an immediate family member, a document that evidences the relationship between you and said family member must be presented (a certificate of birth/family affiliation for each of the parties involved).
d) All documents must be received no later than thirty (30) days as from the time the claim was notified to us.
a) Refund shall be made within thirty (30) days of receipt of full and satisfactory proof of our obligation for repayment in accordance with these terms and conditions and from the time when it is possible to determine the amount of repayment.
b) A refund will be made to the credit card number that was used for the purchase of the MoneyBack Guarantee. If the MoneyBack Guarantee has been purchased by other means of payment, you will be instructed to provide us with valid bank account details.
You are entitled to cancel the MoneyBack Guarantee, within 14 days from the date of purchase, provided that your departure date must be at least 14 days away. In case of cancellation the refund process usually takes up to 15 working days following the cancellation date. Due to bank procedures, though, any corresponding amount may take 7-10 extra days before appearing on your bank statement.