Frequently asked questions

FAQs » Flights

Flights

Booking procedure

  1. How are airline tickets booked?
  2. What is the latest time which I can book an airline ticket?
  3. How many passengers can I book in a reservation?
  4. I’ve chosen a flight, but suddenly it is not available for a booking. What should I do?
  5. Can I book a flight ticket for another person using my own credit card?
  6. Can I book via phone?
  7. Is there a surcharge when booking up by phone?
  8. How can I be sure that my booking was successful?
  9. My booking was successful, but I didn’t receive any confirmation e-mail. What should I do?
  10. I received the confirmation e-mail, but there are errors. What should I do?
  11. How and when can I receive my electronic tickets (e-tickets)?
  12. I have made a hotel booking but I did not receive my confirmation e-mail. What do I need to do?

Passangers categories

  1. How do we define passengers’ age categories?
  2. Can I book a ticket for unaccompanied children?
  3. Do infants receive their own tickets? How much do they cost?
  4. What should people with disabilities and people with reduced mobility do for travelling by plane?

Before and during the flight

  1. Do I have to confirm the departure time of my flight?
  2. What are the categories of classes in a plane?
  3. What kind of documents should I have with me when flying?
  4. Do children need any travel documents?
  5. What is not allowable have in my possession when it comes to travel?
  6. Can I take my computer in the aircraft?
  7. Can I get large electrical and electronic equipment on board with me?
  8. Are pets allowed on the plane?

Luggage

  1. Which are the allowable limits and dimensions of luggage/baggage?
  2. What should I do if special equipment is to be taken?
  3. How do I add baggage when flying with low-cost airlines?

Frequent Flyer Program

  1. What is the Frequent Flyer Program (FFP)?
  2. How can I join a Frequent Flyer Program?

Payment

  1. Can I book a flight ticket for another person using my own credit card?
  2. How can I pay for a flight ticket?
  3. When my credit card is charged?
  4. Is it safe to fill in the number of my credit card? How safe is the tripsta.ie website?

Changes and booking cancellation

  1. Can I change my booking?
  2. Can I cancel my booking?
  3. Can I change passenger’s personal details?
  4. If I need to cancel my flight, will I be credited or refunded?
  5. What happens if an airline changes a flight schedule?

Booking procedure Back to top

How are airline tickets booked?

By entering the search criteria you request, all flights or combinations of flights are subsequently displayed with the most economical price appearing first, along with the airline or airlines operating the flight. After selecting the flight you want and entering your data, you have completed your booking. After completing your booking, you receive an automatic e-mail confirmation of your booking in addition to information regarding your flight. Moreover, you may book your airline tickets by calling our customer service department or by e-mailing to the address: service@ tripsta.ie

What is the latest time which I can book an airline ticket?

For online bookings up to four (4) hours before your departure.

For telephone reservations up to two (2) hours before your departure. For telephone bookings, call our customer service department or send us an e-mail to the address service@tripsta.ie

In general terms, reservations made after 5:30 p.m. may be made only for flights departing after 11:00 pm on the next day.

However, you can call us at +353 1 554 7236 for phone bookings and the direct issue of your ticket.

It should be noted that bookings with alternative low-cost airlines are only processed online by credit card and not by phone. 

How many passengers can I book in a reservation?

The maximum number of passengers at a one-time booking either through our online reservation system or through our call center is nine (9) persons. If a booking includes children that make up the maximum number of persons allowed, then one out of the nine passengers must be an adult.

I’ve chosen a flight, but suddenly it is not available for a booking. What should I do?

a) The last available seat of the actual flight or fare you have chosen was sold while you making the booking.
It should be noted that before you receive a message confirming your booking, there is no guarantee that the flight you chose is still available.

b) Seats which are no longer available are still displayed on the seat-reservation system due to insufficient time for the system to reload.

Situations like this rarely happen. However, in case you come along a similar situation through our system, don’t hesitate to contact our customer service department or send us an e-mail to the address service@tripsta.ie in order to help you in the best possible way.

Can I book a flight ticket for another person using my own credit card?

Yes, you may make a booking for someone else by using your credit card. However, for the ticket to be issued, the credit card holder must provide his/her telephone number.

Can I book via phone?

You may certainly make phone bookings. For telephone bookings, please contact our customer service department at +353 1 554 7236.

Is there a surcharge when booking up by phone?

If you wish to make a booking by phone, there is a 5€ charge per person according to the prices listed on our website.

How can I be sure that my booking was successful?

Your reservation is successful once a page is displayed with the following message:

“Thank you for booking with us”

At that point you should also receive an automatic confirmation e-mail consisting of your reservation number and all your booking details. In case the last page does not appear or you don’t receive such confirmation e-mail, please contact our customer service department or send us an e-mail to the address service@tripsta.ie

My booking was successful, but I didn’t receive any confirmation e-mail. What should I do?

If your booking was successful, but you haven’t received a confirmation e-mail within a reasonable time after booking, please contact our customer service department or send us an e-mail to the address service@tripsta.ie

I received the confirmation e-mail, but there are errors. What should I do?

If you find errors in your confirmation e-mail, please contact the customer service department or send e-mail to the address service@tripsta.ie. We will make every possible effort to amend the errors immediately after booking if and when we get notified. However, be aware that our company cannot guarantee that errors may successfully be corrected in any case.

How and when can I receive my electronic tickets (e-tickets)?

From 2007 and onwards, flights are only in electronic format (e-ticket) flight tickets are no longer in printed form. However, in some cases paper format tickets are still issued by certain non profit routes within Europe and with certain complicated itineraries. In this case, the passenger receives his/her ticket from the airport. The electronic ticket (e-ticket) is a digital file registered in a database of electronic tickets and this way it cannot be lost, forgotten or stolen. Essentially, once you make an airline flight ticket booking you receive an e-mail confirmation from us with all necessary information regarding your flight reservation, your contact information and the reservation code.
The confirmation e-mail of your booking, printed or not, does not affect your flight, provided you simply arrive at check-in with an ID card or passport and the reservation system will automatically detect your reservation information. At that point you are given the boarding pass.

I have made a hotel booking but I did not receive my confirmation e-mail. What do I need to do?

The most common reason for not receiving the confirmation e-mail is a misspelling on the e-mail address. Therefore, please recheck your e-mail address before finishing your reservation. Also, in some other cases the confirmation e-mail could be delivered in the spam/junk folder. If you don’t receive your confirmation e-mail please contact our customer service department via phone or email.

Passangers categories Back to top

How do we define passengers’ age categories?

Adults are usually considered as passengers at least twelve (12) years old.
Children are usually considered as passengers between two (2) and eleven (11) years old.
Infants are usually considered as passengers younger than two (2) years old.

It should be noted here that the age limits may differ from airline to airline depending on the policy of the relevant airline.

Can I book a ticket for unaccompanied children?

Yes, tickets are issued for unaccompanied children, but only via phone. To ensure the safety of children (aged from 2 to 11 years) traveling alone, please contact our customer service depertment or send us an e-mail to the address service@tripsta.co.uk

Children above the age of five (5) years may travel without an escort, both on direct and connecting flights. It should be noted that children traveling alone are not to board on the last connecting flight of the traveling day. Every airline follows a different policy regarding unaccompanied children and we highly recommend you contact the airline before the flight for your best convenience. Many airlines provide an escort service for children but the cost and requirements of such service are regulated by each airline. One requirement is the provision of contact details by the person who will pick up the unaccompanied child from the airport, as well as their ID number. In any case, it is necessary to contact our company to be informed of the precise details.

Children under the age of five (5) years are not allowed to travel without being accompanied by a passenger usually older than fifteen (15) years.

Do infants receive their own tickets? How much do they cost?

Yes, but tickets for infants are issued only when they are accompanied by an adult. The ticket fare for infants is usually low, but it differs from airline to airline. There is always a small fare charged for the infant which differs and is consistent with the fare booked by an adult. For example, in the case of an adult carrying an infant who has booked an economical flight, the infant will be charged with a lower fare than the case where the adult booked up in business class.

What should people with disabilities and people with reduced mobility do for travelling by plane?

Disabled passengers and passengers with reduced mobility are obliged, in accordance with Regulation (EC) No 1107/2006 of the European Parliament and Council, to inform the airline or the travel agent about the necessity and the nature of assistance at least 48 hours before the published departure time.
The travel agent in turn must respectively notify the operators of the airports of both departure, arrival and correspondence, as well as the actual air carrier of flight (unless the identity of the air carrier is not known during notification, whereupon the information is transmitted as soon as possible) at least 36 hours before the published departure time.
After the departure of the flight, the operating air carrier shall inform the managing body of the destination airport, if the airport is situated in the territory of a Member State where the Treaty is valid, as for the number of disabled persons and persons with reduced mobility requiring the provision of assistance and about the nature of this assistance.
It is also ensured the aid of an assistance dog, when required, provided that the corresponding notification has been made by the disabled person to the airline or travel agent at least 48 hours before the published departure time and in accordance with applicable national rules on assistance dogs’ transport, if they exist.
Finally, passengers with disabilities and passengers with reduced mobility, who hold a valid transfer ticket are requested, regardless their travel destination, to be presented within two (2) hours before the published departure time at the airport either at the designated for disabled passengers and passengers with reduced mobility points or at check-in.

Before and during the flight Back to top

Do I have to confirm the departure time of my flight?

It is not mandatory to confirm the departure time of your flight. However, we recommend you to confirm the departure time of your flight with the corresponding airline since changes may arise in the flight of your choice.
Our office is making every possible effort to inform you about changes to flights, but in case there are problems with the weather, there is a strike or for any other reason affecting the flight(s) on your travelling day, it would be convenient to contact the airline or airport directly.

What are the categories of classes in a plane?

Generally, there are three classes depending on the type of airplane and the configuration of seats as determined by each airline.

Economy Class
The economy class in an aircraft usually occupies the most seats inside the cabin. These are seats with lower cost and offer less amenities and services to passengers. If you travel with conventional companies, the cost of the ticket usually includes free drinks and food (depending on the flight type). The low-cost airlines usually do not include in price free drinks and food.
Business Class
The business class, which is more expensive than the economy one, provides more services and amenities to passengers who choose it. The seats in business class are separated from those of the economy class in the cabin and are in the front part of the aircraft cabin. Also, the seats are wider and there is greater variety in meals and drinks compared to the economy class. Before the flight, passengers can make check-in in a separate pavilion of the airline. Many airlines offer specially designed holding rooms for passengers of business class. The low-cost companies do not offer business class.
First Class
The first class is the most expensive class in an aircraft and is also classified as a luxury class. It is located in the front department of the aircraft cabin with more comfortable and less seats and more services. Typically, we mention that in many airlines offering this class, there are essentially autonomous seats with specific remote controls which can adjust the seat even to sleeping position up to a variety of choices through the individual entertainment system provided for each seat in this class. There are also included quite rich meals, particularly for long-haul flights. It should be noted that not all airlines offer the opportunity of flight in first class. Before the flight, the first class passengers enjoy the service of separate spaces for check-in and specially designed waiting areas at the airport of their airline company.

What kind of documents should I have with me when flying?

Inside the Schengen area

Passengers traveling within the Schengen zone should bring together their Identity Card which should not be of old type and their name entered in latin characters as well. If you do not have a new type ID card, you should have with you a valid passport.
Here is the list of countries, which belong to Schengen zone:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Outside the Schengen area

Passengers traveling outside the Schengen area should have a valid passport stamped (visa), where appropriate and depending on your destination country. For more information regarding the visa before traveling to a country outside the Schengen area, we recommend contacting the embassy or the consulate of the destination country.
To find out which countries need a visa or not, for Greeks traveling abroad, please contact the embassy.

Do children need any travel documents?

Yes. Like adults, children must have their own travel documents, passport and visa, considering the country of destination, when traveling. In case of unaccompanied children (2 to 11 years), please contact our customer service department via phone or email.

What is not allowable have in my possession when it comes to travel?

Under the new conditions set by the European Union for the safety of flights, passengers should not carry in their baggage the following:

Compressed gases: deep freeze, flammable, non-flammable and poisonous.

Corrosive as acids, alkalis, mercury and lead batteries.

Explosives: ammunition, fireworks, flares, pistols, caps and all types of firearms.

Flammable liquids and solids: such as lighter fluids, matches, paints, colour solvents and lighters.

Radioactive materials.

Bags and briefcases with incorporated alarm devices.

Oxidants.

Poisonous and infectious substances.

Other hazardous materials such as magnetic materials, materials that cause discomfort or irritation.

Liquid formulations in the hand luggage beyond the checkpoints at the airport and on aircraft. This does not apply to luggage delivered to check-in and to liquid formulations in a container with a capacity of 100 milliliters (ml) at most. The containers must be placed in plastic, transparent, resealable bags with a maximum capacity of 1 liter per passenger. As fluids are defined the followings: water, drinks, soups, syrups, ointments, lotions, oils, perfume sprays, gels of all categories, liquids conditioned under pressure such as shaving foam, deodorants, lotions including toothpaste, liquid-solid mixtures, other items of similar consistency.

Exceptionally the followings can be transported in the hand luggage:

Medicines, dietary foods and baby food considered necessary during the flight, but passenger may be asked to prove their necessity.

Liquid formulations such as drinks and perfumes the passengers have bought on the plane or at an airport outlet located after the checkpoints, where under the Regulation have been specified security rules preventing human intervention in the content of those sealed liquid formulations. These items are sold in special sealed bags, which passengers should not open before pass the control of hand luggage at all stations of embarkation and transit of airports throughout the route of their travel.

Also it is worth noting that under USA legislation is prohibited the possession or transfer of all types of lighters in luggage and hand luggage for flights bound for USA.

We note here that the above list is indicative and the passengers should contact either the airport or the airline operating their flight so as be always aware of any new developments on this issue.

Can I take my computer in the aircraft?

Passengers can take a computer on board. However, laptop computers are removed from hand luggage to be checked separately during the airport control.

Can I get large electrical and electronic equipment on board with me?

The passenger can take such devices (e.g., small TVs, radios, etc.) together on the aircraft, but they should be given separately to airport control.

Are pets allowed on the plane?

Regulations and procedures for transporting pets in the cabin, the luggage storage areas of the aircraft or as a commodity, vary depending on the airline and destination. For more information, we recommend you contact the airline where was booked your ticket or please contact the customer service department or send us e-mail to the address service@tripsta.ie.

Luggage Back to top

Which are the allowable limits and dimensions of luggage/baggage?

Hand baggage: It is usually allowed to carry only one piece of hand luggage inside the airplane according to most airlines while the allowable weight of hand baggage varies from company to company. According to the provisions the European Union has set the dimensions of hand luggage do not exceed the following dimensions: 56cmx45cmx25cm (including handles, exterior cases, wheels).
Registered luggage: Usually one piece of baggage, not heavier than 20 kg is allowed per passenger.
In any case, the passenger should be aware that allowable kilogram limits of baggage/hand-luggage and their dimensions vary from company to company and depend on the baggage policy each company follows. For this reason, it would be useful the passenger contact the airline for getting precisely informed about the weight and dimensions he/she can carry each time. Furthermore, there is charge for any additional baggage, the price of which varies depending on the baggage policy each airline follows.

What should I do if special equipment is to be taken?

The special equipment is not included in the free weight the passenger can carry along with the baggage and therefore is charged. Usually, the charge depends on the type of special equipment. If you want to carry special equipment, it would be useful to connect directly with the airline operating the flight of your interest.

How do I add baggage when flying with low-cost airlines?

For those users who book tickets with low-cost airlines, baggage are not included in the ticket apart the hand luggage usually weighted 5-6 kg. If you wish to add baggage, you should contact us via phone or email. The baggage charges vary from company to company, ranging from 10€ up to 18€ per baggage.

Frequent Flyer Program Back to top

What is the Frequent Flyer Program (FFP)?

The Frequent Flyers Program is a service offered by airlines to their regular passengers to provide them better services and benefits when traveling with this company.

How can I join a Frequent Flyer Program?

It is usually required to register in this program according to the terms set by each airline. For the frequent flyer program of the airline as well as for all information framing up the frequent flyer program you wish, it should be useful to contact directly the airline itself.

Payment Back to top

Can I book a flight ticket for another person using my own credit card?

Yes, you may make a booking for someone else by using your credit card. However, for the ticket to be issued, the credit card holder must provide his/her telephone number.

How can I pay for a flight ticket?

You can book your ticket with a credit card. The online reservation system of airline tickets accepts credit cards Visa, Visa Electron, Mastercard, American Express, Diners Club and Euroline. If you do not wish to pay by credit card, please contact our customer service department via phone or email.

When my credit card is charged?

Your credit card is charged after providing your credit card information. This is requested during your booking procedure (4th Reservation Step "Payment").

Is it safe to fill in the number of my credit card? How safe is the tripsta.ie website?

The information of your credit card is sent to us via a secure server. We use the most up-to-date and secure available technology, which encrypts all your personal details and credit card details. The encryption method used is the standard technology "Secure Socket Layer" (SSL). We also use a firewall which protects our server and system from unauthorized access.

Changes and booking cancellation Back to top

Can I change my booking?

In case you want to change your flight or any booking details, you should immediately contact us, as soon as possible. For each change there is a 35 € charge per person for domestic and international flights. Apart from this change fee, there may be charges depending on the ticket type and fare as well on policy that each airline follows. Finally, there are many fares, especially at low-cost companies, where changes are not permitted. In order to make changes to your reservation it is strictly required to notify us in writing, via e-mail at service@tripsta.ie or via fax at +30 210 72 99 664 or you can also call our customer service department.

Can I cancel my booking?

The cancellation depends upon the fare type and the cancellation policy each airline follows. However, there are many fares not defying any cancellation, especially these offered by low-cost companies. In case of a refund the service fee is non refundable and there is a fixed 35 € cancellation fee per domestic or international ticket. If you wish to cancel a reservation, it is required to inform us in writing via e-mail to service@tripsta.ie or by fax at +30 210 72 99 664 or call our customer service department.

Can I change passenger’s personal details?

Tickets are personal and not transferable and therefore a name change is not permitted. Your name should be filled in with latin characters as appeared on your ID card or passport. In any case, the passenger must pay great attention to proper completion of his/her name, provided that even if the name has been incorrectly completed he/she will not be allowed to fly.
It is worth noting that some low-cost airlines can accept a name change, but with extra charge, which depends on the policy of each company. For questions about this, please contact our customer service department or send e-mail to the address service@tripsta.ie

If I need to cancel my flight, will I be credited or refunded?

The refunded amount after cancelling an airline ticket depends on the policy of an airline and the type of fare. It is more likely in more economic fare classes that only a share of the amount corresponded to airport taxes will be refunded. In any case, our company will contact the relevant airline to confirm whether any amount is refunded and which is its precise equivalent. For this reason you should declare us in writing, via e-mail to the address service@tripsta.ie or via fax at 210 72 99 664 your cancellation request.

What happens if an airline changes a flight schedule?

Sometimes the airlines are forced to proceed to modifications of schedules, hours and number of their flights. Our company will make every effort to inform you about changes as soon as possible, in order be able to adapt the program of your travel at your convenience. Considering the nature of changes on flights introduced by the airline, the passenger may be entitled to claim indemnity from the airline accordance to the rights of passengers established by the European Union. It should be noted that for any change in flight, the responsibility burdens exclusively the airline operating the flight and tripsta.ie bears none responsibility.